1. Introduction
At Nestera, we are committed to delivering high-quality financial consulting, business advisory, and retirement planning services. Due to the nature of our services, we have a structured policy regarding refunds and cancellations.
This policy outlines eligibility criteria for refunds, the request process, and conditions under which refunds may be granted.
2. Refund Eligibility
As Nestera provides professional consulting services, refunds are generally not available once a service has been rendered. However, we may consider refunds under the following circumstances:
✅ Service Not Delivered – If a scheduled consultation was not conducted due to an issue on our side.
✅ Billing Errors – If a duplicate charge or an incorrect transaction occurred, a refund will be processed.
✅ Service Dissatisfaction (Case-by-Case Review) – If a client is dissatisfied with a service due to a justifiable reason, a review will be conducted to assess eligibility for a refund.
Refunds will only be issued for services that have not been fully delivered or utilized.
3. Non-Refundable Services
Certain services are non-refundable due to their customized nature:
❌ Completed Financial Consultations – Once a financial consultation has been conducted, it is considered a completed service.
❌ Customized Financial Plans – If a tailored financial or business strategy has been delivered, it is non-refundable.
❌ Administrative & Processing Fees – Any fees related to document preparation, processing, or administration are non-refundable.
Clients are encouraged to review service details before booking a consultation to ensure it meets their expectations.
4. Refund Request Process
If you believe you qualify for a refund, follow these steps:
📌 Step 1: Send an email to [email protected] with the subject line: "Refund Request – [Your Name]".
📌 Step 2: Include details of the service provided, the reason for the refund request, and any supporting documents.
📌 Step 3: Our team will review your request within 5-7 business days and provide a response.
📌 Step 4: If approved, the refund will be processed via the original payment method within 7-14 business days.
Refund approvals are subject to management review and are not guaranteed.
5. Cancellations
Clients may cancel a scheduled consultation at least 24 hours in advance to reschedule without penalty.
Last-minute cancellations (within 24 hours of the appointment) may be subject to a cancellation fee.
Failure to attend a scheduled consultation without prior notice may result in forfeiture of the session without a refund.
For cancellations and rescheduling, please contact [email protected].
6. Policy Updates
Nestera reserves the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page with the latest revision date.
7. Contact Us
For refund or cancellation inquiries, please contact:
📍 Office Address: Shop 10, Plaza Gardens, Lilian Rd, Fordsburg, Johannesburg, 2033, South Africa
📞 Phone: +27 11 836 1337
📧 Email: [email protected]
🔹 Contact Us – Let’s ensure clarity in every transaction.